Privacy Policy

Syntra ("we", "us", "our") builds and manages AI receptionists for service businesses in Qatar. This page describes how we handle information collected through this website and through the services we deliver to our clients.

1. Information We Collect

Website analytics: We collect basic, anonymized analytics (page views, referrer, device type) through Vercel Analytics. No cookies are used for tracking.

Contact form submissions: When you reach out through our contact form or email, we collect your name, email address, and message content to respond to your inquiry.

Client service data: For businesses using our AI receptionist, we process conversation data (messages sent and received through the platform) to deliver and improve the service. This data is owned by the client and handled in accordance with the signed service agreement.

2. How We Use Your Information

We use collected information to respond to inquiries, deliver our services, improve service quality, and communicate updates relevant to your account. We do not sell, rent, or share personal data with third parties for marketing purposes.

3. Data Storage and Security

All data is stored on secure, encrypted servers. We implement industry standard security measures to protect your information from unauthorized access, alteration, or destruction. Conversation data processed through our AI services is encrypted in transit and at rest.

4. Data Retention

Website analytics data is retained for up to 12 months. Contact form data is retained for as long as needed to address your inquiry. Client service data is retained in accordance with individual service agreements and deleted upon contract termination unless otherwise agreed.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond to all requests within five business days.

6. Third Party Services

Our website and services may integrate with third party platforms (such as WhatsApp, Google Calendar, and Outlook). Your use of these platforms is governed by their respective privacy policies. We only access the minimum data required to deliver our services.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

8. Contact

Syntra, Doha, Qatar. hello@syntrainc.com